Customer Service Representative – French Speaking

Customer Service Representative – French Speaking
Kilkenny – Onsite initially, Hybrid after 6 months
Attractive Salary + Benefits

We are partnering with an award-winning, Planet Mark certified Irish manufacturer that has built a strong reputation across the UK and European markets. Due to continued growth, they are expanding their established Customer Service team and are now seeking a French Speaking Customer Service Representative to join their Kilkenny head office.

This is an excellent opportunity to join a values-led organisation that places real emphasis on sustainability, collaboration and doing the right thing. You will be part of a supportive, experienced team where quality of service genuinely matters.

The Role
Reporting to the Customer Service Manager, you will act as a key point of contact for French-speaking customers, ensuring a seamless experience from order placement through to resolution of any queries.
Key responsibilities include:

• Managing inbound customer queries relating to products, orders and aftersales support
• Processing customer orders received via phone and email
• Investigating and resolving product or service issues in a professional and timely manner
• Liaising with internal departments to ensure accurate and efficient order fulfilment
• Managing returns, replacements and associated documentation
• Maintaining accurate records and administration

What We Are Looking For

• Fluent French and English, written and spoken
• 2+ years experience in a customer service or order processing role
• Strong attention to detail and administrative accuracy
• Confident communicator with the ability to handle conflict calmly
• Technical or product-based customer support experience is advantageous
• A proactive team player with strong ownership and initiative

Please note: This role will be fully onsite in Kilkenny for the first 6 months to support onboarding and integration into the team. Following this, the position will move to a hybrid model of 3 days onsite and 2 days working from home.

If you are looking to join a stable, growing and sustainability-focused business where customer service is genuinely valued, I would be delighted to speak with you.

If you would like to discuss this opportunity or explore whether it could be the right move for you, please apply directly or get in touch with Marty Caskey at Abrivia Recruitment.