Job Title: Branch Manager
Location: Galway City
Working Model: On-site (five days per week)
Abrivia are currently recruiting for a Branch Manager to join our client on a fixed-term contract. This role will oversee a small but busy branch operation, managing a team of experienced and junior insurance representatives while ensuring high standards of customer service and operational performance.
The successful candidate will step into a key leadership position during a maternity leave period, taking responsibility for day-to-day branch management, staff support, and local customer engagement. This is a hands-on managerial role suited to someone with strong people leadership skills, APA Personal & Commercial qualifications, and experience working in a customer-focused office environment.
Your Role
- Lead and manage the branch team, including two senior and two junior insurance representatives.
- Oversee the delivery of branch performance targets, customer service standards, and operational efficiency.
- Manage branch procedures, including opening/closing responsibilities as a key-holder.
- Coach and support team members to enhance skills, performance, and service levels.
- Ensure compliance with regulatory requirements, internal policies, and day-to-day administrative processes.
- Engage with local businesses and community contacts to maintain branch visibility.
- Manage expense processes, mileage claims and general branch oversight, reporting to the Regional Manager.
- Contribute to branch activity planning and local market presence as needed.
Your Skills
- APA-qualified in Personal and Commercial insurance (or equivalent MCC requirement).
- Minimum of five years’ experience in a similar supervisory or management role (insurance not essential).
- Strong people-management capability with a track record of supporting team performance.
- Full, clean driving licence required.
- Confident handling operational responsibilities including process implementation and branch administration.
- Excellent communication, organisational and problem-solving skills.
- Proactive leader comfortable representing the branch at local events or community engagements.
Should this position be of interest to you please call Jordan at 01 5313729. Applications are in strict confidence.
