Job Title: Technical Support Specialist (Motor Industry)
Location: South Dublin (hybrid)
Salary: DOE plus bonus, pension.
The Opportunity: Move from the Workshop to the Office
Are you a Service Advisor, Vehicle Technician, or Workshop Controller looking for a new challenge? This is a fantastic opportunity to move away from the physical demands of the garage or the high-pressure dealership into a professional corporate office environment.
You will use your mechanical knowledge to support our drivers and ensure our fleet stays on the road, acting as the technical “middleman” between our clients and repair centres.
Key Responsibilities
- Technical Advice: Use your vehicle knowledge to help drivers troubleshoot problems and provide advice on vehicle care.
- Maintenance Coordination: Manage service bookings and breakdown queries, ensuring all work is necessary and downtime is kept to an absolute minimum.
- Garage Liaison: Communicate technical requests clearly to service providers and ensure repairs are carried out efficiently.
- System Updates: Maintain accurate daily logs of all vehicle maintenance tasks within our internal systems.
- Team Collaboration: Work within a supportive operations team to meet service targets and maintain high customer satisfaction.
What We Are Looking For
- Dealership/Garage Background: You must have experience working in a motor dealer or vehicle manufacturer environment.
- Technical Insight: A broad understanding of modern vehicles is essential. A mechanical qualification (Level 5/6 or equivalent) is a major advantage but not a deal-breaker if you have strong experience.
- Communication Skills: You should be comfortable talking to both mechanics and corporate drivers, with a professional telephone manner.
- Computer Skills: Basic proficiency in Microsoft Office (Excel and Word) is required for daily administrative tasks.
- Pragmatic Approach: You are a sensible decision-maker who can negotiate effectively with garages to get the best result for our clients.
Why Apply?
If you have the technical “know-how” and are ready to transition into a corporate role that offers a structured environment and a focus on customer service, this is the perfect next step in your automotive career.
