With nearly 20 years of experience in recruitment, Emily Mason serves as the Associate Director for Multilingual, Call Centre, Office Support & Customer Care positions at Abrivia. In her role, she specialises in recruiting multilingual customer service and call centre candidates, successfully filling roles across various companies in Ireland and the EU. Emily manages a team of recruiters, each focused on different language verticals, ensuring that both high-volume and niche positions are filled effectively. Emily began her career in hospitality and event management, gaining valuable international experience in the USA, France, and Australia. She later transitioned into recruitment, where she developed her expertise in managing busy recruitment desks in Dublin. Before joining Abrivia, Emily worked with two leading recruitment firms in Ireland, where she honed her skills in relationship management and project execution. Adept at managing high-volume recruitment projects, Emily has a proven track record of delivering results on time and within budget. She is passionate about supporting clients in filling their job vacancies and helping candidates secure their dream roles. Known for her strong communication skills, she prefers to connect with clients and colleagues over the phone, followed by comprehensive follow-up emails. Emily believes in striving to exceed expectations in all aspects of her work, ensuring that both clients and candidates receive the highest level of service.