Job Title: Senior Claims Manager
Location: Dublin City Centre
Working Model: Hybrid
Abrivia are currently recruiting for a Senior Claims Manager to join a long-established insurance business as it embarks on an exciting new phase of growth. Backed by leading global insurance partners and significant investment, the business is expanding its insurance offering through a newly established MGA and is seeking an experienced claims leader to build its claims function from the ground up.
Working closely with the senior leadership team, you’ll play a key role in designing the claims operating model, implementing best practice processes and shaping the future direction of the function. This is a genuine opportunity to build something from day one, with the autonomy to influence how the claims operation evolves as the business grows.
Initially, this will be a hands-on leadership role with no direct reports, however you’ll be expected to build and lead the claims team as the business expands.
Your Role
- Build and establish the end-to-end motor claims function from First Notification of Loss through to settlement
- Design and implement the claims operating model, processes and governance framework
- Oversee day-to-day claims operations, ensuring excellent customer outcomes while maintaining strong cost control
- Develop and manage relationships with repair networks, legal partners, suppliers and other external service providers
- Monitor claims performance through reporting and MI, identifying opportunities to improve efficiency and operational performance
- Work closely with underwriting, pricing and operational teams, using claims insight to support portfolio performance and business decisions
- Contribute to budgeting, supplier management and the ongoing development of the claim’s strategy
- Drive continuous improvement across claims processes, technology and customer experience
- Recruit, develop and lead the claims team as the function continues to grow
Your Skills
- Significant motor claims experience within the Irish insurance market
- Previous experience leading claims teams or managing claims operations
- Strong understanding of the end-to-end motor claims lifecycle, including supplier and legal panel management
- Experience developing processes, improving operational performance and delivering claims efficiencies
- Strong commercial awareness with the ability to balance customer outcomes and claims costs
- Experience working with claims systems and management information
- Excellent stakeholder management and communication skills
- CIP or equivalent professional insurance qualification
- A proactive and hands-on approach, with the ability to operate effectively in a growing and evolving business
Should this position be of interest to you please call Tadhg at 01 9052560. Applications are in strict confidence.
