Job Title: Customer Success Manager
Hybrid | Dublin | DOE + 10% bonus + Company Car, Phone, Laptop, Pension & Healthcare.
This role is for someone who believes great customer success comes from long-term partnerships, not quick fixes.
As a Customer Success Manager, you will take ownership of a portfolio of established corporate customers, acting as their trusted point of contact across a long-term, contract-based service model. You will work with the same customers over multiple years, developing a deep understanding of their businesses and supporting them through recurring renewal cycles, operational changes and growth.
This is a senior, relationship-led role suited to someone who enjoys managing complexity, building trust and delivering consistently high levels of customer satisfaction.
The Role
You will manage a portfolio of approximately 40-50 corporate customers, many with complex, multi-stakeholder requirements. You will be responsible for:
- Building and maintaining long-term relationships with key customer stakeholders
- Developing a strong understanding of each customer’s business, budgets and ongoing needs
- Supporting customers through renewal cycles and contract changes
- Managing upgrades, expansions and service adjustments within existing accounts
- Leading structured customer reviews and delivering clear, professional presentations
- Working closely with internal teams to resolve issues and ensure an excellent customer experience
This is not a reactive support role and not a transactional sales role. Success comes from being proactive, organised, commercially aware and genuinely invested in customer outcomes.
What Makes This Role Different
- Long-term customer ownership – you’ll partner with the same customers over multiple years
- Consultative and proactive – focused on advice, planning and problem-solving
- Complex, tailored solutions rather than one-size-fits-all offerings
- Highly collaborative environment with regular cross-functional interaction
- Strong onboarding and training – the first 6-12 months are focused on learning the business, customers and services thoroughly
Working Pattern
- Hybrid working model: 3 days in the office, 2 days from home after training.
- Customer meetings form part of the role, with office presence valued for collaboration and development
About You
You are likely to succeed in this role if you:
- Have experience managing multiple corporate accounts in a B2B environment
- Prefer long-term customer relationships over short-term wins
- Are confident engaging with senior stakeholders and presenting professionally
- Are commercially minded and comfortable working with numbers and budgets
- Are highly organised and able to juggle competing priorities
- Enjoy full ownership of customer outcomes
Experience in customer success, account management, client partnership or consultative B2B roles is essential. Backgrounds involving contract-based services or recurring customer relationships will be particularly well suited.
What’s On Offer
- Basic Salary: attractive pending experience.
- 10% achievable bonus
- Company car
- Hybrid working model
- Long-term career progression in a stable, well-backed organisation
If you are interested in this role please reach out to Emily Mason in confidence via the link attached.
