Corporate Relationship Manager
South Dublin (0-6 months on site – 6+ months 3 days office/ 2 days WFH)
€50,000-55,000 Salary + Car + Bonus + Pension
Leading Automotive Leasing Provider
Our client, a leading automotive leasing provider, is currently in search of a Corporate Relationship Manager to join their established team, to effectively manage and maximise allocated customer relationships.
Your Role:
Reporting to the Head of Client Relations, the Corporate Relationship Manager will execute and deliver on the commercial plan and targets in respect of the retention, growth and profitability of fleet leasing business with a portfolio of existing customers.
This is a consultative sales role that requires the candidate to be driven and passionate about retaining, growing and selling to existing customers. The candidate must have a natural ability to form and nurture multiple relationships with key stakeholders within each assigned account.
The successful applicant must develop a deep understanding of their customers’ business, industry and challenges.
A key objective is understanding your customers and being able to present business solutions that can help their businesses. In effect they need to become their customer’s trusted fleet advisor.
This role is suited to people who are self-motivated to achieve challenging but rewarding monthly business targets.
We are looking for someone who can utilise their exceptional relationship and consultative sales skills for successful results.
What You’ll Do:
- Develop a deep understanding of the corporate client base within your portfolio to include: New business increment opportunities, Customer categories & sectors, All key stakeholders, Fleet size, Profitability & Ancillary Services.
- Own & manage the fleet retention, incremental growth, cross selling and profitability targets of their customer portfolio.
- Manage the tender process and advise on rate book pricing for customer base.
- Report systematically on performance against key targets.
- A key requirement is to build strong working relationships with key stakeholders within your portfolio. This ranges from business executive level to procurement managers to daily fleet contacts.
- Have a schedule of planned customer reviews for your database that forms part of your strategic account management.
- Consider & identify customers that should be included in any customer events/ entertainment opportunities.
- Ensure you have credit limits and AML requirements in place for your customers to ensure smooth operation of services. This requires the ability to consider creditworthiness of customers and completion of a credit application.
- Collaborate with other functions within the business to ensure an exceptional customer experience while also educating customers how to engage with support functions to receive optimum service.
- Overview customer satisfaction scores and take responsibility and ownership of any customer complaints/ issues from your portfolio (outside customer care)
- Ensure that all documentation & information requirements from customers is both completed and collected accurately (right first time) from customers prior to hand over to operations.
- Keep the CRM system fully up to date on an on-going and timely basis.
Your Essential Skills:
- 3+ years’ experience in senior corporate account management.
- Excellent relationship management & consultative selling skills.
- Excellent communication and presentation skills, with an ability to adapt your style to suit the situation.
- Proven ability to deliver to deadlines and monthly targets.
- Self-motivated, energetic and driven.
- Organised and well structured.
- Experience in selling financial leasing products a benefit.
- An understanding of formal procurement/ tender processes, and experience in proposal/ tender writing.
- Ambitious and looking for progression.
- Interested in keeping up to date with industry developments, market intelligence and the evolution of the fleet industry to enable you to add real value to customer discussions.
- Strong IT literacy and strong proficiency in Microsoft Office packages. Previous working knowledge of Salesforce would be ideal.
- Full clean driving licence
Should this position be of interest to you please forward your CV to Marty Caskey at Abrivia. All applications will remain in strict confidence.